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Your account profile, payment records for DANA, OVO, GoPay and QRIS, device session, and support chat data are covered by this Privacy Policy before you enter the lobby.

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HELP CHANNELS

Check privacy contact paths

Privacy support should be simple to reach when you need a copy, correction, or deletion request. Our live chat is staffed from 09:00 to 01:00 WIB, and email stays open for detailed requests at [email protected]. From your account, go to Profile > Privacy Request to attach a screenshot, payment reference, or phone number change note. We use that path so your request connects to the right account without asking you to repeat sensitive details in public chat.

Team online

Live chat privacy desk

Use live chat between 09:00 and 01:00 WIB for quick privacy questions, such as cookie choices or a changed phone number. We may ask for your username and one payment reference before discussing account records.

Email request trail

Send longer requests to [email protected] when you need a copy of account data, correction of a wallet label, or deletion assessment. Email gives both sides a dated trail for follow-up.

Account page path

Inside your account, open Profile > Privacy Request to submit changes tied to your login. This path helps us match your request with device sessions, DANA records, or QRIS receipts already on file.

ACCOUNT CARE

Control your account data

Privacy is handled inside the same account flow you use for registration, login, wallet checks, and support.

Registration details

When you create an account, we record your username, mobile number, password hash, and wallet label. We use those details for login, account recovery, payment matching, and privacy contact checks.

Payment records

DANA, OVO, GoPay, and QRIS transaction IDs are stored with your wallet history so deposits and withdrawals can be matched to the right profile. Support can see the reference, not your full wallet app.

Cookie controls

Cookies help keep you signed in, remember language choices, and measure account security signals. You can clear cookies in your browser; some account checks may ask you to log in again.

Device sessions

We log device type, browser, IP address, and sign-in time when you access the lobby. A new phone or location may trigger an extra check before private account details are shown.

Retention periods

We keep records for operational, legal, and dispute needs, then remove or anonymise data when it is no longer needed. Payment references may be retained longer than chat messages.

Change requests

You can ask us to correct profile details, update a wallet label, or check what data is tied to your account. We verify identity before making changes that affect login or payments.

Ask privacy questions before joining

Before you join, you should know what data we ask for, why we ask for it, and how to reach us later. The answers below cover the privacy questions we see most often from Indonesia. They explain account data, wallet references, cookies, access requests, and how we handle changes when your phone number, device, or payment label is updated.

We collect your username, mobile number, password hash, wallet label, device data, and payment references. We use those records to create your profile, secure login, match transactions, and answer privacy requests.

We store transaction IDs, timestamps, and wallet labels so deposits and withdrawals can be matched to your account. Those records also help support investigate a payment question without asking for your full wallet app access.

Yes. Send the request through Profile > Privacy Request or email [email protected]. We verify your identity first, then provide the account data we can share under operational and legal rules.

Cookies keep your session active, remember basic preferences, and help detect unusual login behaviour. You can clear them in your browser settings, but you may need to log in again afterward.

Retention depends on the record type. Payment references, login logs, and support messages may be kept for different periods because they serve account security, transaction checks, and dispute handling.

Open Profile > Privacy Request, choose the detail you want to change, and attach proof that links the account to you. Support will verify the request before updating privacy-sensitive account fields.

Use live chat from 09:00 to 01:00 WIB for quick questions, or email [email protected] for detailed privacy requests. Include your username and a safe contact path for reply.

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